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Eighth Generation was founded on the values of accountability and transparency. These values extend to every facet of our business – from our supply chain to our advertising to the policies like our Decolonizing Partnership brand partner model. We are committed to being honest with our customers and support when it comes to our products.
In August 2022, we launched the Transparency Hub to double down on transparency in our supply chain. This page serves as a resource to our customers and partners to learn more about where and how our products are sourced.
We want our customers to have complete faith in us and continue supporting our Native-owned small business. We also want to ensure that all our suppliers are as truthful and transparent with us as possible. To that end, we have established an Accountability and Responsibility Taskforce (ART) overseen by Serene Lawrence (Ojibwe, Hopi), Chief Operations Officer, at Eighth Generation to add rigor to our sourcing and supply standards. Under her leadership, this taskforce has established the following sourcing criteria:
Why now? In August 2022, we initiated an independent audit of our supply. Through this, we learned that Signature Series Wool Blankets labeled and advertised as 100% wool were in fact 100% wool pile plus a 100% polyester warp. What this means is the part of the blanket you touch that gives it the blanket its plushness (the pile) is 100% wool, and the internal weave that gives the blanket stability is 100% polyester.
Communicating this with honesty and humility to our customers is our top priority. We understand that customers may feel misled by this., We are committed to making this right by our customers, artists, and wholesale retail partners. This isn’t a product quality or safety concern. But it does matter to the integrity of our product and that our Signature Series blankets were labeled and advertised as 100% wool only. We understand for many this is a nominal difference with no impact to the quality of their blanket— some may even appreciate the extra durability it provides— but for those customers wishing for financial compensation we are offering a one-time $20.00 (Twenty US Dollar) compensation per customer, via the form of your original payment. You can apply for the compensation via this form (click here) and we will contact you within five (5) business days to initiate the refund process. Customers have until February 28, 2023 to submit this form for compensation.
While we were surprised to learn about the discrepancy between the labeling from the supplier and the actual fiber content, Eighth Generation remains proud of our Signature Series Wool Blankets which are high quality and celebrate Inspired Natives®, not “Native-inspired”.
To each of our supporters and customers: thank you. If you have further questions or need additional assistance, please email us at email@example.com.