Shipping and Return Policies

SHIPPING POLICIES

Shipping Carriers

Eighth Generation ships USPS First Class and Priority (including International shipments), plus UPS Ground. No express shipping method is currently available. At the discretion of Eighth Generation LLC, orders may be shipped via carriers other than United States Postal Service (USPS), if Eighth Generation LLC deems it appropriate.

Please note that UPS does not ship to PO Boxes.

International Shipping

International purchasers are responsible for any customs, duties, taxes, service fees, and brokerage fees, in addition to shipping cost paid at the time of purchase to Eighth Generation LLC.

Processing Time

Although we ship orders as promptly as we can, order processing time can take 2–3 business days, especially during Christmas and graduation seasons.

Please note that the number of days noted on the USPS Priority shipping method at checkout indicates the carrier's estimated transit time in business days. This does not include order processing time, which can take 2–3 business days after the order is placed.

If you need your order by a certain day, you can calculate the estimated shipping time to your destination here for USPS Priority Mail or here for UPS Ground. The "Ship From" ZIP code is 98108. Please note that these carriers do not guarantee their shipping time estimates. These estimates are calculated in business days, and do not include the day the carrier receives the package.

Please note that due to COVID-19, shipping carriers are experiencing shipping delays. Both USPS and UPS have temporarily added 1–2  business days of delivery time to their normal ETA.

Address Errors

Please double-check your delivery address entry. Incorrect or incomplete delivery addresses can cause delays in your shipment and/or cause the package to be deemed undeliverable. Re-shipping and replacement costs due to incomplete or incorrect addresses are the responsibility of the customer.

 
RETURN POLICIES

Return Requests

If you believe there is a problem with your Eighth Generation product or order, please email info@eighthgeneration.com within 1 -2 business days after the order has been placed and we will respond promptly.

All returns or exchange requests must be submitted in writing within 7 days from the date of delivery. We may pay for return shipment costs on a case-by-case basis. Refunds or exchanges will be issued after a satisfactory inspection of the item(s) has been performed. Please include original packaging with your return or exchange.

Did you receive an Eighth Generation order as a gift and would like to return or exchange it? The gift recipient (not the purchaser) has 30 days from the date of mail carrier delivery to submit in writing a return or exchange request via email to info@eighthgeneration.com.